Block
Block.
For block management companies running 200 to 8,000 units who are tired of compliance dates living in someone's head.
Block management has the worst operational shape of any property sub-sector. The work is recurring. The compliance is unforgiving. The communication volume is constant. And most operations are still being held together by one or two long-tenured staff and a folder structure nobody can quite map.
Sound familiar?
- Section 20 consultations missed or rushed at the last minute.
- EICR, gas safety and FRA dates tracked across spreadsheets, contractor emails, and someone's wall calendar.
- Leaseholder complaints that surface in two channels and get answered in one.
- Service charge demands going out late, then chased reactively.
- Maintenance history living with the contractor instead of the business.
- Compliance audits where the answer to half the questions is 'I'll have to check'.
Map the compliance and communication flows end to end across one or two representative blocks. Cost the gap.
Sequence the fixes. Usually: compliance tracking first, contractor handover second, leaseholder communications third.
Redesign the workflows with the people who do the work. Service charge cycle, complaint triage, certificate calendar.
Build only after the operation is clean. Typically: a single source of truth for compliance, alerts that fire before deadlines, audit trails that survive staff churn.
The operation, after.
- A single compliance calendar, owned by the business, alerting in time.
- Every leaseholder interaction logged once, visible to anyone covering the inbox.
- Contractor jobs with status, photos, and an invoice trail that does not depend on chasing.
- Service charge cycle that runs on the calendar, not on adrenaline.
- Section 20 thresholds tracked automatically, never tripped accidentally.
Questions we get from this sector.
We use a major PMS already. Will you replace it?
Almost never. The PMS is usually doing its job. The gap is what sits around it: compliance dates, contractor handoffs, communication channels. That is where we work.
Are you regulated by RICS or ARMA?
No. We are not a managing agent. We work with managing agents on the operational side of their business. Your regulated obligations stay with you.
What size of block portfolio is the right fit?
Anywhere from a few hundred units up. Below that, a Sanity Check is usually the right place to stop. Above, the operational gains compound quickly.
Will you talk to our contractors directly?
Only with your blessing, and never as a replacement for your team. We are designing the operation, not running it.